Communication, Assertiveness & Resilience Course | Master Key Skills

Communication, Assertiveness and Resilience Course

Effective communication, assertiveness, and resilience are essential skills for personal and professional growth. In our Communication, Assertiveness, and Resilience course, we aim to equip you with the knowledge and tools to excel in these areas. Whether you're looking to enhance your communication abilities, build assertiveness, or develop resilience in the face of challenges, this course provides a comprehensive foundation.

Learning Objectives

  • Identify and understand different types of communication
  • Appreciate the importance of good communication skills
  • Recognise common barriers to communication
  • Differentiate between open and closed questions
  • Promote inclusive communication with all people
  • Enhance assertiveness
  • Cultivate resilience in the face of adversity

Course Format

The Communication, Assertiveness and Resilience course will be delivered in an interactive face-to-face classroom environment. This session will include a combination of theoretical presentations, practical demonstrations, group discussions, case studies, and hands-on activities. Experienced instructors will guide participants, allowing ample opportunities to practice skills in a safe learning environment.

Assessment Methods & Certification

Participants will undergo continuous assessment during the course, which includes practical demonstrations and knowledge-based evaluations. Successful completion of the assessments will result in certification. The certification provided by our company is valid for 3 years, and participants can renew it through further training or recertification.

Additional Information

Length: The course duration is approximately 3 hours, which includes a break.

Prerequisites: No prerequisites are required for participants to enrol in this course.

Required Materials: No materials are required for attending this course.


We offer onsite training, accommodating both large and small organisations. Our experienced trainers can deliver the course at your organisation's premises, ensuring convenience and relevance to your specific care environment.

Ready to book your training session?

For group bookings, please use the “book now” button below. If you prefer personalised assistance, reach out to us via phone or email, and our dedicated team will ensure your training session is tailored to your organisation's requirements and availability. For individual bookings, please check our upcoming courses.

Meeting Your Training Needs

The training offered will change over different periods of the year and in relation to changes in practice, we need to keep this fresh & up to date.